Customer Care (Receptionist) / Veterinary Nurse - Aspiring (Wānaka)

Customer Care (Receptionist) / Veterinary Nurse – Aspiring (Wānaka)
Permanent, Full-time

Make a Real Difference | Join Our Team in Wānaka!

Are you passionate about animals and love creating exceptional experiences for pet parents and farmers? Join our warm and supportive team at Aspiring (Wanaka) as a Customer Care / Veterinary Nurse superstar.

This full-time role permanent role (40 hours/week) plus the occasional Saturday shift, shared on a rotating roster with the team offers a unique opportunity to combine clinical nursing skills with customer-facing responsibilities, supporting both the wellbeing of our patients and the smooth running of our busy clinic.

You'll be joining a proactive and caring team that values collaboration, growth, and compassion - not just for animals, but for each other too.

About the Role

This is a dual role where no two days are the same. You’ll focus your time around providing exceptional front-of-house support and delivering hands-on veterinary nursing care to our customers and their pets.

You’ll work closely with our admin and clinical teams and be an integral part of creating a welcoming, efficient, and high-quality veterinary service.

Key Responsibilities:

• Welcome customers and their pets, providing a warm and professional first point of contact
• Proactively schedule appointments, respond to phone/email enquiries, and manage digital communications
• Assist in surgical procedures and support anaesthesia and patient monitoring
• Administer medications, support post-operative care, and manage patient recovery
• Maintain accurate patient records, client documentation, and ensure clinical supplies are well-stocked
• Educate pet owners on treatment plans, post-care instructions, and general animal health
• Offer advice on pet health and nutrition products, process payments, and support product sales and recommendation
• Assist with animal handling and basic patient care as needed to support the clinical team

What You’ll Bring!

We’re looking for someone who’s as passionate about animals as we are and brings:

• New Zealand working rights
• A Diploma qualification or equivalent in Veterinary Nursing, if you’re newly qualified and eager to grow, we’d love to hear from you.
• A genuine passion for the human animal bond, pet care and customer experiences
• Excellent communication skills, with a friendly, professional approach to customers and colleagues
• Strong organisational skills and the ability to multitask in a busy clinical environment
• Previous experience in reception, retail, or clinic admin is a bonus
• A team-focused mindset with a proactive, positive, above the line attitude

 

About Us!

At Petfirst + Farmfirst Veterinary, we’re more than just a veterinary practice we’re a passionate community of animal lovers committed to making a positive difference for both animals and people. Our clinics, located across some of New Zealand’s most beautiful regions, are equipped with cutting-edge tools and technology to support our teams. But our real strength lies in our people. We believe work should be more than just a job - it should be a place where you can thrive, follow your passions, and find meaning in what you do every day.

We’re on a mission to create a community where pets flourish, and their owners feel confident in their ability to care for them. As a proudly Kiwi-owned group, we’re transforming the way we deliver veterinary care, combining great people with innovative technology to offer exceptional care. We’re equally dedicated to our team, providing a supportive environment where you can grow, develop your skills, and build a fulfilling career. Whether you’re passionate about making a difference for animals, people, or your colleagues, you’ll find a home with us.

 

Why Join Us?

• Need someone to talk to? Our employee assistance programme through Vitae has got your back, anytime.
• Feeling stuck? Let’s chat about your future in our 6-month development review.
• Dream big! We’re here to support your career goals and help create a better you.
• Never stop learning! Dive into CPD and self-education opportunities on us.
• Your wellbeing, your way – that’s what our Connected Lives programme is all about.
• Earn what you’re worth with our competitive remuneration packages.
• Future you, will thank present you for that 3% KiwiSaver contribution we’re making.
• Unlock amazing discounts on animal care services and products just for being part of our team through our Teamfirst programme.
• Flu season? Not for you? We’ve got your annual jab sorted.
• Birthday pancakes in bed? Absolutely! Enjoy that extra paid day off.
• Stick with us and earn some serious time off with long service leave.
• New addition to the family? Enjoy extra parental leave top-ups.
• Not the primary caregiver? We’ve still got paid leave for you.
• Need to juggle work and life? Our flexible arrangements have you covered.

Why Wānaka?
Nestled on the shores of Lake Wānaka and framed by the Southern Alps, Wānaka is a place where natural beauty and vibrant community come together. Known for its stunning landscapes, year-round adventure, and welcoming spirit, it’s a location that offers more than just a lifestyle – it’s an experience.

Here, you can finish your workday and be on the lake, up a mountain, or out on a trail within minutes. Whether it’s skiing at Treble Cone, hiking in Mount Aspiring National Park, mountain biking world-class tracks, or enjoying the buzzing café and arts scene, Wānaka gives you adventure and relaxation in equal measure.

Despite its international reputation as a destination, Wānaka still retains a small-town warmth. You’ll find yourself part of a connected, supportive community – with the bonus of Queenstown just an hour away for extra options when you want them.

If you’re looking to grow your veterinary career in a place that blends breathtaking scenery with a strong sense of belonging and plenty of room to play, Wānaka might just be the perfect fit.

Ready to join us?

Apply through seek.co.nz - here and be sure to attach your cover letter and CV or contact Susannah (Clinic Coordinator) on 027 331 9086 for a confidential discussion.

Once you’ve applied, one of our friendly team members will email you within a week to update you on your application progress.

Please note we’ll be shortlisting and conducting interviews throughout the advertising period.

We’re excited to meet you and can’t wait to welcome a new team member into our Aspiring (Wānaka) clinic! Could it be you?