Bring your passion for animals and people – become part of our Darfield team!
Customer Care / Receptionist – Darfield
Fixed Term (12 months), Part Time
Are you passionate about animals and love creating exceptional experiences for pet parents? Join our warm and supportive team in Darfield as a Customer Care superstar.
About the Role
We’re on the lookout for someone who’s passionate about people, loves animals, and is eager to create exceptional experiences. Reporting to the Clinic Coordinator, you’ll be the friendly face that connects our customers with our veterinary team, helping everything run smoothly from the front of house.
This 12-month fixed term, part-time role (16 hours per week – Mondays and Tuesdays) is to cover parental leave, with the occasional rostered Saturday shift, shared with the team. You’ll be part of a proactive, supportive, and future-focused clinic that’s dedicated to making things better - for our customers, our animals, and each other. If you’re ready to grow your career in a team that values curiosity, compassion, and connection, we’d love to hear from you.
Key Responsibilities
- You're a natural people-person - friendly, compassionate, and confident communicating with customers and teammates alike.
- You’re passionate about delivering exceptional customer and patient care, bringing positive energy and professionalism to every interaction.
- You thrive in a fast-paced environment, juggling tasks with ease, staying calm under pressure, and meeting deadlines with confidence.
- You’re curious and keen to learn, with solid computer skills and a proactive, can-do attitude.
- Experience with animal health products or clinic life is a bonus - but being a great team player is essential.
- A background or experience in farming is desirable, and knowledge of farming systems or agricultural products will be viewed as a strong advantage.
What You'll Bring
We’re looking for a compassionate, dedicated professional with:
- New Zealand working rights.
- A warm, approachable personality that makes both customers and colleagues feel valued and supported.
- Exceptional communication skills, ensuring smooth collaboration with your team and clarity for pet parents.
- Strong administration skills are essential, and familiarity with veterinary services or animal health products is a great bonus.
- You're tech-savvy, confident using computer systems, and have excellent attention to detail when managing bookings, records, and customer communications.
- A strong sense of compassion and empathy, treating every patient as if they were your own.
- A team-first mindset, thriving in a collaborative environment where everyone supports each other.
- Curiosity and a growth mindset, eager to embrace new skills and advancements in veterinary care.
- Reliability and professionalism, ensuring your work is consistent, accurate, and of the highest standard.
- A true commitment to delivering outstanding care that strengthens the bond between pets and their people.
About Us
We’re more than just a veterinary practice we’re a passionate community of animal lovers committed to making a positive difference for both animals and people. Our clinics, located across some of New Zealand’s most beautiful regions, are equipped with cutting-edge tools and technology to support our teams. But our real strength lies in our people. We believe work should be more than just a job – it should be a place where you can thrive, follow your passions, and find meaning in what you do every day.
We’re on a mission to create a community where pets flourish, and their owners feel confident in their ability to care for them. As a proudly Kiwi-owned group, we’re transforming the way we deliver veterinary care, combining great people with innovative technology to offer exceptional care. We’re equally dedicated to our team, providing a supportive environment where you can grow, develop your skills, and build a fulfilling career. Whether you’re passionate about making a difference for animals, people, or your colleagues, you’ll find a home with us.
Why Darfield?
Located just 40 minutes from Christchurch, Darfield offers the perfect blend of small-town charm and rural beauty with all the convenience of the city close by. Surrounded by stunning scenery and a welcoming community, it’s a place where you can truly enjoy the best of both worlds. Whether you’re after wide open spaces, a friendly local vibe, or easy access to outdoor adventures, Darfield delivers. It’s the ideal spot to build your career while enjoying a relaxed, balanced lifestyle.
How to apply
Apply through SEEK here and be sure to attach your cover letter and CV or contact Toni (Clinic Coordinator) on 022 582 3038 for a confidential discussion.
Once you’ve applied, one of our friendly team members will email to update you on your application progress.
Please note we’ll be shortlisting and conducting interviews throughout the advertising period.
We’re excited to meet you and can’t wait to welcome a new team member into our Darfield clinic! Could it be you?